Shipping policy

COSTS & DESTINATIONS

Currently, we only offer Europe and the United States free of logistics fees.

Except for some inaccessible cities or areas:

  1. USA: Alaska, Guam, Hawaii, Puerto Rico, etc.
  2. Italy: LOMBARDIA, LIVIGNO, CITTA' DEL VATICANO and so on.
  3. France: AAKAPA, ACOUA, AFAAHITI and so on.

If you have any questions, please contact us.

SHIPPING TIME

In-stock orders typically ship 8-10 business days, unless otherwise noted on the product page. 

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation.

For pre-orders/backorders, please refer to the shipping date on the product page. 

SHIPPING CHANGES & Order Cancellation

Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 8% of the cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.But you need to pay for the round-trip shipping.

After shipping 

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the cost will be charged as a cancellation fee.

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on our website. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to rachel@landzo.com.cn. We will get back to you in 24 hours.

If you haven't received the package, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.